Lifetime Warranty

Young Jewel Co. offers a Lifetime Warranty on all jewelry purchases to guarantee the highest quality and craftsmanship. This warranty covers manufacturing defects in materials and workmanship under normal use for the lifetime of the original purchaser.

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What is Covered?

  • Defects in material or workmanship, including loose or lost stones due to faulty prongs.
  • Tarnishing of metal that is not due to improper care or chemical exposure.
  • Structural integrity of the jewelry, including soldered joints and settings.

What is Not Covered?

  • Normal wear and tear, including scratches, dents, or discoloration from everyday use.
  • Damage due to accidents, improper care, exposure to chemicals, or misuse.
  • Loss or theft of the jewelry piece or any of its components.
  • Alterations or repairs performed by third parties not authorized by Young Jewel Co.

Warranty Claim Process 

To file a warranty claim:

  1. Contact our customer service team at service@youngjewelco.com with proof of purchase and a detailed description of the issue.
  2. We will assess the claim and provide instructions on how to return the item for inspection.
  3. If the defect is covered under the warranty, we will repair or replace the item at no additional cost. If the item cannot be repaired or replaced, we may offer store credit.

Customer Responsibilities

  • Regular maintenance, such as cleaning and periodic prong inspections, to ensure longevity.
  • Proper storage and care to minimize potential damage.
  • Shipping costs for returning items to Young Jewel Co. are the responsibility of the customer.

Warranty Limitations

  • The warranty applies only to the original purchaser and is non-transferable.
  • Young Jewel Co. reserves the right to determine whether a warranty claim qualifies for repair, replacement, or store credit.
  • In cases of discontinued designs, a similar item may be offered as a replacement.

Modification and Termination

Young Jewel Co. reserves the right to modify or terminate this Lifetime Warranty at any time without prior notice. However, all purchases made before modifications will remain covered under the terms in effect at the time of purchase.

For further assistance, please contact our customer service team at service@youngjewelco.com